Hajrat Shahjalal International Airport (HSIA) has upgraded its ‘Meet & Greet’ assistance programme, offering around‑the‑clock service for arriving and departing passengers, including those requiring special support or arriving with high‑priority status.

Under the new arrangement, the airport provides guided assistance from the outbound departure gates through immigration or from arrivals after immigration, depending on whether the passenger is departing or arriving.

The ‘Meet & Greet’ team escorts outbound passengers to their designated check‑in counters, assists with their luggage handling, and directs them in accordance with airport protocols.

On the arrival side, the service swiftly receives guests after they complete immigration formalities, ensuring a smoother onward journey.

The programme also offers dedicated guidance for distinguished or honored travelers: from helping navigate terminal facilities to luggage carry‑through, and from protocol handling to general orientation within the airport. At its core, the airport authority emphasizes that the ‘Meet & Greet’ team is operational 24 hours a day, seven days a week.

For the many travelers who find navigating the terminal, especially foreign arrivals or elderly passengers, a stressful component of their journey, this enhancement marks a meaningful improvement.

Earlier, passengers often had to rely solely on standard way‑finding signage or find their own way after clearing immigration; now they have the option of dedicated escort through key transfer points of the airport.

Airport officials say this upgraded service aligns with HSIA’s broader goal of making the facility more passenger‑friendly and easing the flow of both arrivals and departures. With growth in international traffic and more first‑time flyers using the airport, such services help reduce confusion, mistakes and delays.

For example, outbound travelers benefit from being taken directly to the correct check‑in desk, while incoming passengers benefit from immediate assistance upon disembarkation and immigration clearance.

What makes the service notable is its comprehensive coverage: it does not simply call for standard walking‑assist help, but provides full oversight of luggage handling, protocol guidance and immediate post‑immigration reception. This means that family members or organizers greeting arriving passengers can have confidence in a smoother, managed transition through the terminal.

From a tourism and aviation perspective, these kinds of enhanced services help bolster the airport’s reputation and traveler satisfaction. For business visitors, returning expatriates or tourists unfamiliar with Dhaka airport’s layout, the 'Meet & Greet' option translates into fewer worries about where to go or what to do next.

As one airline representative noted, when passengers walk off the aircraft and are immediately met and guided, it reflects positively on the country’s air‑travel ecosystem.

Looking ahead, airport officials indicate that continued refinement of passenger‑services, including digital notifications, dedicated lounges, and multilingual support, are part of the next phase of upgrade.

For now, the 24/7 ‘Meet & Greet’ service stands as a clear step forward in HSIA’s drive to transform itself into a modern, user‑friendly gateway.