Travellers at Hazrat Shahjalal International Airport (HSIA) are now enjoying smoother, faster, and more reliable services thanks to a 24‑hour dedicated hotline and digital support system. The airport’s hotline numbers 13600 and 09614‑013600 are fully operational, allowing passengers to get real-time information on flight schedules, terminal facilities, and customs or immigration procedures.

Passengers can also lodge complaints or report issues and receive a tracking number via SMS or email, enabling them to monitor progress until resolution. Airport officials say this system, integrated with a Customer Relationship Management (CRM) platform and a bilingual web portal, ensures transparency and accountability, reducing delays and confusion.

Since its implementation, thousands of travelers have benefited from the hotline. Many report quick resolutions for lost‑and‑found inquiries, baggage issues, and general travel assistance. First-time travelers, in particular, have praised the service for guiding them through check-in, security, and boarding processes efficiently.

A frequent flyer commented, “Before, getting clear information about flights or terminal services was difficult. Now, I can call or check online anytime and get immediate help. It has made travelling from Dhaka much less stressful.”

Airport authorities emphasize that the hotline is part of a broader push to make HSIA a modern, passenger-friendly hub, enhancing convenience for both domestic and international travelers. The service is designed to ensure that everyone, from first-time flyers to regular commuters has reliable support for a smooth travel experience.