Biman Bangladesh Airlines has issued a stern directive to all travel agencies authorized to sell its tickets, emphasizing that no cancellations or refunds should be processed without obtaining explicit consent from passengers.

The move comes after the airline identified cases where agencies were issuing refunds without properly informing or securing approval from passengers, causing confusion and inconvenience.

The airline clarified that these practices directly violate its established passenger service policies and undermine the trust between the carrier and its travelers.

According to Biman, unauthorized refunds not only disrupt travel plans but also complicate the coordination between the airline, tour operators, and other agents involved in managing bookings.

Under the new guidelines, all travel agencies must ensure that passengers are fully aware and in agreement before any refund process is initiated. Agencies are also required to maintain transparent communication with all stakeholders, including tour operators and partner agents, to guarantee that every refund is traceable and compliant with Biman’s policies.

Biman has emphasized that failure to adhere to these regulations will result in strict accountability for the agencies involved, including potential suspension of their ticket-selling privileges.

The airline views these measures as critical to safeguarding passenger rights, maintaining operational transparency, and upholding the reputation of the national carrier.

Industry experts suggest that this directive is a timely step to prevent potential financial mismanagement and to ensure that passengers are not left uninformed or disadvantaged in refund processes.

By requiring clear consent and communication, Biman aims to reinforce confidence in its service and promote a more professional and accountable network of travel agencies across Bangladesh.

Biman Bangladesh Airlines has made it clear that passenger consent is mandatory for all refund transactions, and agencies must follow the airline’s guidelines rigorously. The airline stressed that these steps are essential to protect passengers, maintain operational integrity, and preserve the long-standing reputation of Biman as Bangladesh’s national airline.