Biman Bangladesh Airlines issued a statement clarifying a viral social media video showing a passenger using a self-operated wheelchair at Hazrat Shahjalal International Airport, calling assumptions about the incident misleading and unfounded.

Passenger identified as Mohammad Mohsin, captain of Bangladesh Cricket Wheelchair Team, traveled with Batik Air and is capable of independent mobility using specialized equipment. Video shows him moving from ramp coach toward boarding stairs without assistance.

Biman, serving as ground handler at the airport, provides wheelchair or ambulift services for passengers with special needs upon formal request from airlines in exchange for service charges. No such request was submitted by Batik Air for this passenger, the airline stated.

According to Batik Air's station manager, Mohsin was offered assistance multiple times but declined and chose to move independently. Biman noted that Mohsin recorded the video using his own assistant, though unauthorized video recording and content creation within airport premises is strictly prohibited.

"Biman Bangladesh Airlines requests passengers and the public not to share such videos in ways that could cause confusion or spread misinformation," the statement read. Airline emphasized it maintains highest professional standards in passenger service, safety and respect for passenger dignity.

Statement aims to address misconceptions created by the circulating video about Biman's role in ground handling services at the airport.